Our frequently asked questions may be able to assist you.

24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If MGU responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Gas emergencies Gas emergencies - Get out of the building immediately.
    800-401-6451

Customer service

  • PhonePhone
    • Residential customer service
      800-401-6402
    • Business customer service
      844-889-3500
    • MISS DIG
      811
  • MailMail
    • Michigan Gas Utilities
      Attn: Customer service
      P.O. Box 19003
      Green Bay, WI 54307
    • Mailing your payment
      Michigan Gas Utilities
      P.O. Box 3140
      Milwaukee, WI 53201-3140
  • EmailEmail
    Email customer service. We will respond as soon as possible. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.
  • VendorsVendors
    MGU purchases services and materials through our parent company, WEC Energy Group.
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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call MGU at 800-401-6451 from your cell phone or a neighbor's phone.
Contact Information

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WEC Energy Group