Our frequently asked questions may be able to assist you.

24-Hour Emergencies

Please call us immediately if you think you may have a natural gas leak. If MGU responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency Procedures

  • Report A Gas Emergency Gas Emergencies - Get out of the building immediately.
    800-401-6451

Customer Service

  • PhonePhone
    • Residential Customer Service
      800-401-6402
    • Business Customer Service
      844-889-3500
    • MISS DIG
      811
  • MailMail
    • Michigan Gas Utilities
      Attn: Customer Service
      P.O. Box 2176
      Scottsbluff, NE 69363
    • Mailing Your Payment
      Michigan Gas Utilities
      P.O. Box 3140
      Milwaukee, WI 53201-3140
  • EmailEmail
    Email customer service. We will respond as soon as possible. If you are contacting us regarding a past-due balance on your account, you can make Payment Arrangements online.
  • VendorsVendors
    MGU purchases services and materials through our parent company, WEC Energy Group.
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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call MGU at 800-401-6451 from your cell phone or a neighbor's phone.
Contact Information

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WEC Energy Group