24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If MGU responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Natural gas emergencies Natural gas emergencies - Get out of the building immediately.

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      800-401-6402 (24 hours a day)
    • Business
      844-889-3500 (24 hours a day)
    • MISS DIG
  • MailMail
    • Michigan Gas Utilities
      Attn: Customer service
      P.O. Box 19003
      Green Bay, WI 54307
    • Mailing your payment
      Michigan Gas Utilities
      P.O. Box 6040
      Carol Stream, IL 60197-6040
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • VendorsVendors
    MGU purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).

  1. Contact information
  2. Verify and submit
  3. Confirmation

Email customer service

Do not email if you smell natural gas, or you think you may have a natural gas emergency.
Get everyone out of the house immediately and call us at 800-401-6451.


Required field  = Required

If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call MGU at 800-401-6451 from your cell phone or a neighbor's phone.
Contact information




WEC Energy Group